What is Outsourcing?
When businesses need expertise or skills that they don’t have within their organization, they often turn to Outsourcing companies to fill in the gaps so that they can deliver exceptional experience for their customers.
Outsourcing means going out to find the source of what you need. These days many business outsource for what they need to serve their customers, both internal and external. An external customer is the entity that ultimately purchases a company’s product or services, while an internal customer is the company’s own employees or shareholders. Business can obtain both products like machine parts, and services like payroll, through outsourcing.
Outsourcing is not a new concept, many companies outsourced the manufacturing of components of their final products to other companies.
The big shift in recent years, however, is service outsourcing, which refers to companies hiring outside businesses to provide specialized work and expertise.
Outsourcing offers many advantages. For instance, outsourcing allows companies to seek out and hire the best experts for specialized work. Using outsourcing also helps companies keep more cash on hand, freeing resources for other purposes, such as capital improvements. It’s also often cheaper in terms of salaries and benefits and reduces risks and costs.
Outsourcing can also help a business focus on its core competencies without distractions from ancillary and support functions.
Some outsourced services include:
Outsourced service functions can include:
- Ocean Freight Services and freight forwarding services.
- Collection Services
- Call centers
- IT Services
- Payroll and bookkeeping
- Advertising and public relations
- Building maintenance
- Consulting and engineering
- Warehousing and distribution
- Purchase Order Management
- Food and cafeteria services
- Security
- Fleet services
