Shipping Incident Report – Damaged, Short, or Lost Shipments

Use this form to report any shipping incident related to damaged goods, short shipments, lost shipments, or orders that never shipped. The more detail you provide, the faster the International 3PL support team can investigate and resolve your issue.

Once you submit this Shipping Incident Report, an email will be generated to info@international3pl.com. Our team will review your incident and get back to you with a resolution.

Person Providing Notice * Company Name Email * Date You First Heard of the Problem Order # * Customer Name * Shipped Via (Carrier / Service) Tracking Number

Issue Type *

Damaged Goods Short Shipped Lost Shipment Never Shipped Wrong Item(s) Shipped

Describe the Problem * Comments / Suggestions

If you have photos or documents (e.g., damaged goods, packaging, delivery notes), please attach them when the email opens in your email program.

Captcha: What is 5 + 10? * Submit Shipping Incident Report

You can also contact us directly at info@international3pl.com or call (305) 800-7447 for urgent shipping issues.