Reverse logistics refers to all activity associated with a product or service after the point of sale, the ultimate goal to optimize or make more efficient aftermarket activity, thus saving money and environmental resources.
One aspect of reverse logistics is returns. Given the growth of online shopping, direct-to-store shipments, direct-to-home shipments, and the complexity of global sourcing, delivery mistakes are increasing exponentially.
Thus, reverse logistics is becoming more important. Mastering the returns or reverse logistics process will have a direct impact on your costs of doing business, on your company’s ROI, and on the level of customer service required to compete in today’s economy.
Like other supply chain management processes, reverse logistics can be made more efficient and profitable with better planning, management and execution. Reverse logistics can have a significant impact on a company’s bottom line, in good and bad ways.
Managing product that does not sell, is entering the end of its life, or has been returned due to buyer’s remorse is now generally understood to be a critical part of product life cycle management.
Yet this has not always been the case. Historically, most of the attention paid to product management has focused on the introductory phase or on the volume-shipping portion of the product life cycle. ” supply chain 247″
Everything you need in reverse logistics from one company
We handle everything. From door to door.
Our staff is trained in logistics and reverse logistics. In essence we become your customer service department.
Customer Support : we take the calls for you. you can focus on your core business.
Pick up of defective or items to be returned: We handle all the paperwork until the shipment is returned.
Warehousing: We receive your products into our warehouse and advise you of condition of the returns.
Disposal: We dispose of returned products if needed according to regulations.
Inbound vendor management: Our team works as an extension of your own. We leave nothing to chance.
Our services are designed around your existing systems and working environment.
Contact us with any questions you may have. Our consulting services are free.